Managing norovirus outbreaks: opportunities for organisational learning
نویسندگان
چکیده
Methods A retrospective qualitative content analysis of a Norovirus outbreak was undertaken, using critical incident analysis as the basis for conducting semi-structured interviews with 24 key clinical and managerial participants. Behavioural references were mapped to a behavioural framework (Weick and Sutcliffe, 2007) that describes positive behaviours, known as ‘mindful behaviours’ and negative behaviours, known as ‘mindless behaviours’ which contribute to high and low performance respectively in the context of an unexpected event, using a qualitative software tool (NVivo). The resulting data was analysed using frequency tables.
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Vital Signs: Foodborne Norovirus Outbreaks
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